Hopefully, you'll find answers to your questions below. If you don't, please contact our customer service.
We have chosen to sell Indian hair because it is very similar to European hair. Indian women are known for having fine and strong hair, therefore Indian remy hair is excellent in the manufacture of hair extensions. The supply of hair from India is large as it is common for Indians to sell or donate their hair.
The hair that is not double drawn is called single drawn. Single drawn hair is cut at the root and just like your own hair thicker at the top and thinner at the tops. Double drawn hair extensions are cut both at the root and at the tops, which means that all hairs are basically the same length. All hair extensions we sell are available in single drawn, we also have tape hair and nail hair in double drawn. Read more about double drawn here: DOUBLE DRAWN
We have a detailed guide on each method that you will find here: FIND THE RIGHT EXTENSIONS.
The colors on the website can look different on different screens (eg mobile and computer). There are color samples to borrow/buy so you can compare with your own hair. When you send it back to us, we cancel all costs and it will then be free of charge.
Our customer service is happy to help you find the right color. Take a photo in a light where you think the color matches reality and email it to us and we will help you. Our email address is firstname.lastname@example.org.
On every product page we have written how many packages are needed/recommended for each product. If you have very short hair or want very thick hair, choose the higher number.
Which length suits you is entirely a matter of taste, but keep in mind that the longer the hair, the thinner each loop will be. If you are wondering how long the different lengths are, we have an example if you click here.
We have made a guide for this which you will find here: ATTACHMENT & REMOVAL.
Extensions requires more careful care than your regular hair. For your own hair, the body produces keratin, which is a substance that strengthens your hair and gives the hair the moisture it needs. Hair extensions do not get keratin by natural means and therefore this needs to be added to give the hair shine and not become dry and dull. Use moisturizing products and do a hair mask about once a week. Under HAIR CARE, you can read more about how to take care of your hair extensions in the best way.
Use shampoo without alcohol and perfume. Moisturizing products help the hair retain its moisture and shine. We recommend you to use our own hair products, which you can find here.
Since our hair extensions are real hair, it is good to gently curl or flatten the hair to a maximum of 180 degrees C. It is important that you always use heat protection and keep the styling tools away from the attachments as there is a risk that they will melt otherwise.
We do not recommend coloring or bleaching the hair as the hair is already colored. Normally you can dye it again, but the result may vary. Dyeing the extensions is at your own risk and in the event of a complaint of colored hair, no compensation will be made.
Orders placed on weekdays before 3 PM GMT will be shipped the same day. Orders placed on the weekend will be shipped the following weekday. Normal delivery time is 2-3 business days. We also have express shipping with 1 day delivery avaliable.
When your package has been sent we will email you the tracking number that can be used to track the package on UPS tracking page. If you see that the package has arrived at your delivery point without you being notified, you can still collect your package by showing your ID and the tracking number.
Contact us before 3 PM GMT the same day that you've placed the order, or as soon as possible if you ordered during the weekend (no later than the following Monday before 3 PM GMT), otherwise we will have already shipped your package. Send us an email at email@example.com and we'll try our best to cancel your order. We will email you a cancellation confirmation.
To all countries within the EU no customs needs to be payed and VAT is included in the price, this also applies to Norway. For shipping to Great Britain or other countries outside the EU, you will be asked to pay customs and VAT upon delivery.
If the hair is unused and you still have the packaging, we have an unlimited return policy. Attach the order confirmation or write down the information and send it along with the item/s you wish to return. You will find a return label to print on the UPS tracking page. The return shipping is free. If you which to receive another color, please make a new order and we will ship it to you that same day.
Yes, as long as you have not used the hair and you've only opened the plastic bag to look at the hair you still have the right to withdrawal.
We will handle the return the same day we receive it, which is usually within a week after it has been sent. We will refund you the same way you made the payment (Klarna or Paypal). With Klarna it usually takes 1-3 banking days after we have notified them of the return.
You will receive your invoice to the email address you provided, but you can always see your invoices on Klarna's website and in their app. All invoices are handled by Klarna, so feel free to contact their customer service if you have any questions.
Yes, you can enter different addresses when you make your purchase. We can not change this afterwards though.
All the credit evaluations are made by Klarna and nothing we can change. Please contact Klarna if you have any questions.