Delivery Information

After you complete your purchase, an order confirmation will be sent to you (this will be sent automatically so if you do not receive this within a few minutes, check your spam folder). Read it through and make sure all details are correct. When your order is shipped from our warehouse, you will also receive a delivery confirmation to you at the email address you provided at the checkout. In the delivery confirmation you get a tracking number to track your package with UPS.

Orders made weekdays before 1:00 pm GMT will be sent the same day. The packages are shipped with UPS which has 1-2 delivery days. At major weekends, holidays and traffic disturbances, delivery time may be extended. If the product you order is out of stock and we are unable to deliver, we will contact you via the registered e-mail address. Your choice then is to change, wait or cancel the purchase. Shipping cost is £14.99.

Usually your shipment will be delivered to your mailbox 1-2 days after the order has been sent from us. If the package is too big, it is sent directly to the nearest UPS Access Point, and you will receive a notice. Items not retrieved are returned to us. For ordered packages that are not collected, you will be charged for return shipping, handling and handling fees. These costs currently amount to £25.

Customs and VAT will be added to the price and is to be paid when the package is delivered.
 

Right of change and right of withdrawal

We at Delightful AB want you as a consumer to feel safe to shop with us, therefore we have unlimited right to return the products. You can send the hair back and get the money back no matter how long it has passed since the purchase, as long as the hair is unused. We offer free return with the attached return label.
 

RIGHT TO EXCHANGE AND RETURNS

You always have 14 days' right of withdrawal in accordance with the distance and home sales laws. If for any reason you regret your purchase, we have extended this to unlimited right to return your products, which allows you to return the goods and get the money back. This applies only to unused hair.

HOW TO SEND THE HAIR BACK

• Pack the item well in the same package / bag as it came in, alternatively use your own packaging.
   
• Attach the order confirmation or write down the information on a sheet.
   
• Payment will be made using the same payment method as you chose at the time of payment.
   
• Paste our return ticket on the package and submit it to the nearest UPS Access Point, the return is then free. You will find the return label on the UPS tracking page once the package is delivered.
   
• If you want new hair, please make a new order and we will send it the same day.