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Returns |
If you would like to return an item, register your return here.
We will then send a return shipping label or a QR code to the email address used when placing your order.
The return shipping fee is €5.9, which will be deducted from your refund.
Once we have received and approved your return, the refund will be issued to the same payment method used for the purchase.
We do not offer direct exchanges.
If you would like a different colour, length, or product, simply return the item you do not wish to keep and place a new order through our webshop.
This is the fastest way to ensure that your preferred product is in stock and can be shipped without unnecessary delay.
To be eligible for a return, the following conditions must be met:
The product must be unused.
The original packaging must be returned together with the product.
The security seal (bands around the hair) must remain unbroken.
The product must not have been exposed to smoke or any other condition that prevents it from being resold.
For hygiene reasons, we cannot accept returns of hair extensions or cosmetic products if the security seal has been broken or the product has been used.
If your return does not meet the conditions above, it cannot be approved and the product will be returned to you.
If your order included a complimentary product, it must also be returned if the conditions of the promotion are no longer met.
If the complimentary product is not returned, its regular retail value, as well as any applicable shipping costs, will be deducted from your refund.
Once we have received and approved your return, your refund will be issued to the same payment method used for your purchase.
Refunds are processed as soon as possible and no later than the time period required by applicable consumer protection laws.
2021 Delightful Hair
