We do not replace the attaching of the hair as it is not we who perform it. If you have any complaints about the attachment, please contact your hairdresser.
The most common reason for hair falling out is that you have had too much of your own hair between the pieces of tape. They can then not attach properly to each other and then the hair slips out, especially when you shower and water ends up between the pieces of tape.
However, we would like to compensate you for this by sending you new tape at no cost so that you can reattach your hair. Send us an email and we will send out new tape. We will send the tape to the address you provided when ordering and within 24 hours.