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COMPLAINT |
We want you to feel confident with your purchase. That's why we offer a 30-day Satisfaction Guarantee from the date of your order.
If your hair does not meet your expectations, we're happy to help you find the best solution. In many cases, the issue can be resolved with proper care or a simple adjustment. However, if necessary, we will replace the product under our Satisfaction Guarantee.
Most of the questions we receive are not caused by manufacturing defects.
Our Standard Hair is treated with a protective protein coating that makes the hair soft, shiny, and easy to manage when new. This treatment gradually wears off through washing and regular use.
As the treatment begins to wear away, the hair may:
Feel drier
Become frizzier
Tangle more easily
Require additional moisture and conditioning
This is a natural characteristic of treated human hair and does not automatically indicate that the product is defective.
Please read the information below before contacting us. It answers our most frequently asked questions and will help you determine whether your hair simply needs additional care or if there may be an issue with the product.
Human hair is a natural product, and every strand is unique.
How long the protective protein treatment lasts depends on several factors, including:
How often the hair is washed
Which hair care products are used
Use of heat styling tools
Exposure to sunlight, salt water, and chlorine
How the hair is brushed and handled
For this reason, the same product may perform differently for different people, even if it comes from the same production batch.
Not necessarily.
As the protective protein treatment gradually wears away, the hair naturally requires more moisture and care. This is a normal part of the lifespan of treated human hair and does not automatically mean that the product is faulty.
We recommend that you:
Use moisturizing products specifically designed for hair extensions
Always apply heat protection before styling
Brush the hair regularly using an extension brush
Sleep with the hair in a loose braid
Avoid clarifying shampoos and products containing harsh sulfates
Not necessarily.
In most cases, tape extensions loosen because of conditioner, oils, or other product residue left in the hair during installation, or because the tape tabs were not pressed together firmly enough.
If the problem continues, we're happy to help. In many cases, we will send replacement tape free of charge.
If your hair does not meet your expectations within 30 days of your order, we will help you with a replacement product.
To qualify for the guarantee:
The complete product must be returned.
You must contact us before returning the product.
Your claim must be submitted within 30 days of the order date.
The Satisfaction Guarantee applies once per order and provides a replacement product rather than a refund.
The Satisfaction Guarantee does not cover:
Normal wear and tear
Changes that occur as the protective protein treatment gradually wears away
Bleaching, colouring, or other chemical treatments
Damage caused by improper care
Damage caused by heat styling without heat protection
Damage resulting from external factors or misuse
Issues caused during the installation process
If your claim concerns hair loss or damage caused by the installation itself, the matter should be directed to the hairdresser or the person who installed the extensions.
The lifespan of hair extensions varies depending on care and daily use.
Standard Hair: Up to approximately 6 months with proper care.
Long Lasting Hair: Up to approximately 2 years with proper care and generally requires less maintenance.
Products provided free of charge as part of a promotion are not covered by the Satisfaction Guarantee or warranty.
If you return your order but keep the complimentary product, the regular retail value of the complimentary product, as well as any applicable shipping costs, will be deducted from your refund.
2021 Delightful Hair
