Satisfaction Guarantee – 30 Days

We want you to feel confident with your purchase. That’s why we offer a 30-day satisfaction guarantee.

✔ If you’re not satisfied with the product, you can return it and receive a new replacement
✔ The item must be returned in full, even if used
✔ This guarantee allows for one replacement per order and does not cover refunds

Exceptions:
✔ If the tape does not adhere properly, this is not covered by the satisfaction guarantee
✔ In such cases, we will provide new replacement tape at no cost

Please contact customer service before returning any item

Warranty & Complaints

We offer a 30-day warranty from the purchase date to ensure product quality

Warranty breakdown
✔ Days 1–9: Delivery and application
✔ Days 10–23: Time to detect manufacturing defects
✔ Days 24–30: Time to return the product if needed

Contact us before sending any return. UK customers will receive a free return label by email

Complaints After 30 Days

Under UK consumer law, you may make a complaint up to 6 years from purchase if a manufacturing fault is present. After 30 days, the customer must prove the fault existed at purchase.

✔ Hair extensions are considered consumables – faults should be evident within 14 days of installation
✔ Complaints after 30 days will only be accepted if confirmed by our technical analysis
✔ Damage from normal wear, improper care, or chemical treatments (e.g., colouring) is not covered

Hair Durability & Care

✔ Standard hair lasts up to 6 months with proper care
✔ Premium hair can last up to 2 years
✔ Always follow care instructions and avoid excessive heat, moisture, or chemical treatment